Response management solutions for water utilities

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Response management solutions for water utilities

Respond 50% faster to water system emergencies while saving your crews from unnecessary callouts. Daupler provides water utility software to optimize end-to-end response management, saving your team time and reducing costs.

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FEATURED CASE STUDY

Faster than 911 in Vallejo, CA

Daupler RMS streamlines response for Vallejo’s Water team, in some cases allowing them to respond before they hear from 911.
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Benefits of using Daupler RMS

Water utilities everywhere are responding to main breaks and other emergencies faster with Daupler.

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Increase efficiency

Daupler RMS identifies the type and severity of each report and request, so you’ll know how quickly you need to respond and whom to dispatch.

Accelerate response

Eliminate manual calling trees and ensure any seniority, overtime, or union rules are followed. Equip crews with the information they need to respond quickly.

Reduce paperwork and improve data

Daupler automatically collects and uploads data to a work order system to minimize manual data entry. We integrate with every major CMMS to reduce paperwork and eliminate errors or incomplete data.

Increase customer satisfaction

Customers can upload photos and notes that show responding crews the full scope of the incident. Customers can also track the progress of their request, reducing callbacks and wait times.

Used by water providers across the country

50%

average decrease in response times

$250k

saved annually by one utility

50%

reduction in paperwork

Use cases

Water utilities of all sizes use Daupler to improve customer satisfaction, streamline work for understaffed teams, save costs, reduce water loss, and more.

Emergency response

Remove obstacles from traditional response processes, including unclear incident reporting, slow call transfers, manual calling trees, and more.

Accelerate Response ➞

Notifications

Easily notify customers of boil orders and other alerts with Daupler Notify’s simple two-way communications tools.

Daupler Notify ➞

Automated callout

Select the skills and number of people you need, and let the system do the rest.

Daupler Callout ➞

How leading water utility partners use Daupler

"We use Daupler for things like water main breaks, water turn-on or turn-offs and sewer issues. It documents our work, makes our response process easier and helps us respond faster. Now I get accurate reporting and don’t have to chase anyone down for more information."

Gary Graham

City of Loveland, CO

“By using Daupler, we've gotten rid of all the phone tag, so we're saving at least 10 or 15 minutes per call. Which doesn't seem like alot, but when you have a 20-inch main break dumping hundreds of gallons a minute, that makes a big, big difference in what we do."

Josh Davidson

City of Vallejo, CA

featured Integrations

Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.

CMMS and Work Order Management systems
Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.
Automated Metering Infrastructure (AMI) and other sensors/IoTs
Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.
Customer management software, including Billing, CIS, and CRM systems
Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.
Citizen Request Management Systems
Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request.
Geographic Information Systems (GIS)
Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.

More resources

Shifting dispatch from the plant

St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused.

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Using Daupler to improve response

Durham Water & Sewer Maintenance uses Daupler to handle after-hours calls, track overtime, and improve overall response.

A photo is worth 1,000 words

Learn the difference photos from customers can make when responding to calls.

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