# Response management solutions for trash collections providers

With Daupler RMS, your department can focus more on solving solid waste collections issues and less on call taking and paperwork.

## Benefits of using Daupler RMS

Validate requests, troubleshoot missed collections, and call back customers from a single platform.

### Reduced customer call volume

Customers can report issues online, with detailed descriptions and photos. They can also add comments and see status updates, reducing the need for callbacks.

### Efficient call management

Manage high call volumes during peak times with Daupler’s call overflow feature to ensure customer inquiries are promptly addressed.

### Data-driven insights

Identify trends, recurring issues, and areas for improvement with the data collected by Daupler’s system on service requests, issue types, and customer interactions.

### Reduced paperwork

Daupler RMS integrates with all prominent route-tracking software, CIS and billing software, and more.

## Used by water providers across the country

### 50%

average decrease in response times

### $250k

saved annually by one utility

### 50%

reduction in paperwork

## Use cases

Daupler’s solutions work with your existing systems to enhance customer service and expedite issue resolution.

### Customer education

Sometimes there’s a valid reason for missed pickups. Staff can reference customer-provided photos to identify situations that require customer education.

### Bulky items

Easily see when requests for bulky items are not eligible for residential collection and inform customers to make other arrangements.

### Staff performance

Customers can upload photos demonstrating crew errors that can be used for coaching. Crews can use photos to document pickups or customer policy violations.

### featured Integrations

# Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.

**CMMS and Work Order Management systems**

Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.

**Automated Metering Infrastructure (AMI) and other sensors/IoTs**

Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.

**Customer management software, including Billing, CIS, and CRM systems**

Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.

**Citizen Request Management Systems**

Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request.

**Geographic Information Systems (GIS)**

Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.