# Response management solutions for wastewater utilities Resolving sewer issues quickly prevents public health and environmental issues, property damage, and regulatory consequences. Daupler RMS provides the tools to accelerate response. ## Saving time and money at the UG This team realized significant efficiency gains, reducing unnecessary overtime, property damage liabilities, and more. ## Benefits of using Daupler RMS Wastewater utilities everywhere are responding to sewer overflows and other emergencies faster with Daupler. ### Simplify on-call response With Daupler RMS, on-call personnel can review details of dispatched calls from their mobile phone and determine how to respond from anywhere. ### Reduce response times Automated roster callouts and spatial dispatch reduce the time it takes to assemble an incident response crew – in some cases by over 80 percent. ### Minimize customer callbacks Customers that can track the status of their service issue online are less likely to call back, reducing the pressure on call takers and crews. ### Streamline documentation Daupler RMS automatically documents each step in the response process and integrates with your other systems, such as a CMMS, minimizing the need for duplicate data entry. ## Used by wastewater providers across the country ### 50% average decrease in response times ### $250k saved annually by one utility ### 50% reduction in paperwork ## Use cases Wastewater utilities of all sizes use Daupler to minimize the impact of sewer overflows, meet response-related consent decree requirements, communicate with customers, and more. ### After-hours Understand the scope of an incident (and whether it belongs to the property owner) before you roll a truck after-hours. ### Automated callout Select the skills and number of people you need, and let the system do the rest. ### Keep crews safe Know when crews have arrived at a hazardous site and request a check-in from your smartphone or computer. ## How leading wastewater utility partners use Daupler "We've been using Daupler for our sewer emergencies since 2016. During a 7 inch rain event we received over 100 sewer calls in less than 12 hours. I don't know what we would have done without Daupler to help us manage our emergency calls." *Raul Romero* Johnson County Wastewater, KS "We have seen a significant reduction in callouts (estimated 75% reduction) as a result of Daupler. Also, Daupler has documented all emergency work performed." *Richard Battersby* City of Oakland, CA ### Featured Integrations ## Built to connect Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry. - **CMMS and Work Order Management systems**: Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses. - **Automated Metering Infrastructure (AMI) and other sensors/IoTs**: Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view. - **Customer management software**, including Billing, CIS, and CRM systems: Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests. - **Citizen Request Management Systems**: Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request. - **Geographic Information Systems (GIS)**: Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network. ### Making work a little easier Daupler RMS equips crews with the information they need to resolve the issue fast and prevents unnecessary truck rolls. ### Shifting dispatch from the plant St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused. ### A photo is worth 1,000 words Learn the difference photos from customers can make when responding to calls. ### Opportunities within the silver tsunami While the high volume of retirements in the utilities space creates challenges, it also presents opportunities. Learn how two utilities are taking advantage of staff turnover and technology. ### Year in Review - 2023 Our people, our customers, our business - our thanks for an amazing 2023! ### It's winter storm season - are you ready? One doesn't prepare for winter storms in a day. But there is one way to add resilience fast.