# Response management solutions for municipal and county public works

With Daupler’s response management and citizen engagement tools, public works departments can quickly address streets, parks, traffic lights, facilities, and other types of issues while improving communications with public stakeholders.

## Helping with calls and saving time

See how the UG uses Daupler to handle after-hours and overflow calls and get info to the right teams, fast.

## Benefits of using Daupler RMS

Public works and 311 departments use Daupler RMS to enhance their service to their communities.

### Get better information

Get helpful and accurate data on incidents, even when the citizen doesn’t know the right terminology to use. Daupler RMS ensures public works staff get the information they need, including photos.

### Engage citizens

Proactively notify citizens of public works projects with Daupler’s intuitive notification system. Citizens can also track existing projects online and identify scheduled work in their community.

### Reduce costs

Prevent after-hours dispatches and associated overtime costs for issues that can wait. In addition, avoid union contract penalties by integrating union requirements in your callout process.

### Tell your story

Daupler RMS can automatically capture call details and response activities. You can use these data points to show the requests you get and the work you do for your community!

## Used by public works providers across the country

### 50%

average decrease in response times

### $250k

saved annually by one utility

### 50%

reduction in paperwork

## Use cases

Public works departments use Daupler RMS to get actionable information from customer reports, accelerate dispatch for emergencies, and keep citizens informed.

### Decipher customer reports

Daupler RMS analyzes incoming data from customers to make sure reports go to the right team, and its automatic dispatch for emergencies ensures fast action when needed.

### Understand the scope with photos

Your definition of a “huge sinkhole” might not match a citizen’s definition. On-scene photos tell you what you’re truly up against, helping to prioritize work.

### Keep citizens informed

With Daupler Notify, local governments can easily alert citizens to planned or emergency public works projects.

## How public works partners use Daupler

"Daupler was able to integrate quickly and seamlessly with our Microsoft Dynamics CRM, and our CRM is integrated with Lucity. So all of these calls, ‘I need my street plowed,’ ‘I need my salt,’ … once Daupler introduces them into the CRM, they go directly to the Street Department. It saves us so much time."  
— Luke Folscroft, Former 311 Coordinator

"For me, why we chose Daupler was because of the technology. Being able to get on the computer and see what’s going on. The record keeping. The ease for the guys to use it - just getting a notification on the phone. Just having everything there right in front of you."  
— Caroline Inions, Program Assistant

### Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry:

- **CMMS and Work Order Management systems**: Integrates with CMMS or work order systems for tracking work activities related to maintenance, service requests, and emergencies.
- **Automated Metering Infrastructure (AMI)**: Uses data from water meters and sensors to create incident reports and combine system sensor data with customer reports.
- **Customer management software**: Integrates with customer-related databases so staff can see billing status and history related to service requests.
- **Citizen Request Management Systems**: Routes requests through Daupler RMS with AI tracking.
- **Geographic Information Systems (GIS)**: Overlays data from GIS on Daupler RMS data to show service requests and emergencies across the infrastructure network.