### Solutions

# Real-time response management solutions for multi-service utilities

Use Daupler RMS to simplify and accelerate emergency response, improve customer satisfaction, and demonstrate the excellent work you do for your community across all of your utilities and public works departments.

FEATURED CASE STUDY

## One system for multiple utilities

Manage incoming calls, dispatch, and reporting for any/all utilities with Daupler RMS

## Benefits of using Daupler RMS

Organizations with multiple public services use Daupler to ensure every request, regardless of type, is handled appropriately.

### Simplicity

Managing all service requests and emergencies in one system make reporting, dispatch, issue resolution, and communications easier for on-call personnel, crews, managers, and customers.

### Easier collaboration

Using a single system for multiple departments streamlines coordination and information sharing, which leads to faster issue resolution and happier customers.

### Centralized data

Integrate response data with the rest of your system for complete incident, customer, and asset information that makes it easy to see the full picture when assessing response needs.

### Cost and time savings

Using one system across utilities provides cost efficiencies. It’s also easier for administrative and/or IT staff to oversee one system and one software partner.

## Used by utility providers across the country

### 50%

average decrease in response times

### $250k

saved annually by one utility

### 50%

reduction in paperwork

## Use cases

Multi-service utilities of all types and sizes use Daupler to ensure the right information gets to the right team, fast.

### Faster dispatch

Customers aren’t always clear when reporting issues. Daupler RMS can identify issue type, typically in less than a second, ensuring the report gets to the right contact.

### Cross-department coordination

When you have an issue that needs support from multiple teams, having everyone in one system looking at the same information simplifies coordination.

### Tell your story

Pulling data from one system makes it easy to share your performance and commitment, whether that’s to administration, regulatory agencies, customers, or other stakeholders.

## How leading multi-service utility partners use Daupler

“Before Daupler, we were actually looking for some sort of outage program. Most of the other ones did not dispatch out… We came across Daupler, and the more we spoke with them, the more they started fitting our needs. They dispatched, and then we get to talk about that, well, hey, the could to the water too… And then we were able to set up our utility locates where all of our emergency locates go to Daupler.”  
David Hunsaker  
City of Ottawa, KS

“The biggest benefit of Daupler has been more organization of these events. It’s led to more efficient response times, proper personnel responding to the incident."  
Kevin Howard  
Berea Municipal Utilities, KS

### featured Integrations

# Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.

CMMS and Work Order Management systems

Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.

Automated Metering Infrastructure (AMI) and other sensors/IoTs

Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.

Customer management software, including Billing, CIS, and CRM systems

Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.

Citizen Request Management Systems

Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request.

Geographic Information Systems (GIS)

Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.

### Making work easier

With today’s challenges of keeping teams fully staffed, managers need to think of other ways to maintain performance (and retention).

### Streamlining utility locates

Using Daupler RMS to dispatch and track utility locates.

### Collaborating between departments

Olathe Public Works is all about collaboration. Having multiple teams using Daupler makes it easy to work together.