# Response management solutions for electric distribution utilities

Identify location, root cause, and other insights that accelerate time to restoration with Daupler RMS.

## The value of on-scene photos

Customer-submitted photos equip crews to bring the right equipment and personnel to the right location, the first time.

## Benefits of using Daupler RMS

Electric utilities use Daupler for the additional intelligence that reduces restoration times, plus much more.

### Classify and locate issues quickly

Focus dispatch and restoration efforts during high volume events using Daupler RMS’s core engine, which classifies critical vs non-critical information for you.

### Empower customer service teams

Daupler’s solutions empower call center staff to document, classify, and route calls correctly, fast, so they can meet their performance goals – even during the worst outages.

### Improve customer communications

Customers appreciate the transparency they get with Daupler’s customer portal, where they can submit incident details, including photos, and see updates.

### Document incident data easily

Track inbound reports, service restoration times by service area, average service outage duration, frequency of outages, and other information that may be required by regulators and other stakeholders.

## Used by electric providers across the country

### 50%

average decrease in response times

### $250k

saved annually by one utility

### 50%

reduction in paperwork

## Use cases

Electric utilities use Daupler RMS to get the most intelligence from incoming data, accelerate time to restoration, and improve customer communications.

### Pinpoint the issue

Daupler RMS analyzes incoming data from customers and systems and highlights critical issues fast – particularly useful during an outage.

### Get the right info

Some utilities experience delays getting issue data from their contract call centers, or the data is incomplete. With Daupler, get the right data, immediately.

### Reduce delays

On-scene photos from customers inform crews about equipment and personnel needed, and where to find the fault. Automated callout gets teams together fast.

## How electric utility partners use Daupler

"You are only as good as the way you handled your last outage. Pictures are worth a thousand words when it comes to knowing where you have a downed tree or a downed wire…"

Mark Petty

Kirkwood, MO

"It was an easy call to say, ‘Hey, what would benefit [the crews] more is to be able to use web apps and text messages versus receiving a phone call from some dispatcher at a call center… We implemented Daupler and as a result of that transition, it’s just almost been a night and day different in the response of our team."

Tim Burkhalter

General Manager, Deaf Smith

### featured Integrations

# Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.

#### CMMS and Work Order Management systems

Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.

#### Automated Metering Infrastructure (AMI) and other sensors/IoTs

Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.

#### Customer management software, including Billing, CIS, and CRM systems

Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.

#### Citizen Request Management Systems

Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request.

#### Geographic Information Systems (GIS)

Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.

## More resources

### Taking a new approach

Deaf Smith Electric saw significant impact when they transitioned from their traditional response management process to Daupler RMS.

### Using dedicated dispatch

Learn the benefits gained by Kirkwood, MO’s electric department when they moved after-hours dispatch from their police department to Daupler.

### Shift spillover calls to Daupler

Berea Municipal Utilities shares the benefits of being able to shift calls to Daupler during unexpected events.