## featured Integrations

# Built to **connect**

Automated Metering Infrastructure (AMI) and other sensors/IoTs

Daupler RMS can use data from infrastructure sensors and alarms to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.

Customer Information Systems (CIS), and Customer Relationship Management (CRM) systems

Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.

Citizen Request Management systems

Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS, where Daupler AI supports optimal routing and response tracking for each request.

Geographic Information Systems (GIS)

Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.

Computerized Maintenance Management Systems (CMMS)

An integration with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.

Identify issues faster

When organizations have multiple reports coming in from different sources, it can be overwhelming to process the information and extract useful insights. Daupler AI helps to quickly analyze and classify the data so necessary actions can be taken in a timely manner.

Create a comprehensive view of each incident

Daupler RMS sits at the center of existing information systems and combines data into a comprehensive view. For example, data from customers can be combined with GIS, billing systems, or infrastructure alerts. This provides response teams with all the information needed to respond efficiently.

Reduce manual data entry

Systems integrations can dramatically reduce manual and duplicate data entry. This frees up staff to focus on more important tasks and reduces opportunities for error.

## Features

# The Daupler **Response**  **Management System**

Daupler AI
  
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Event Detection
  
Daupler’s event detection feature identifies multi-user events and prevents the dispatch of additional related calls. It greets additional callers with an automated message about the event and allows them to opt in to receive updates.

Daupler Engage
  
Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress the same way they track deliveries.

Daupler Analytics
  
Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identify potential coaching opportunities.

## Featured Case Study

# Daupler RMS and **CityWorks**

Discover how the City of Durham integrates Daupler RMS and CityWorks to provide a more holistic view of the work happening in their system.

> “Daupler was able to integrate quickly and seamlessly with our Microsoft Dynamics CRM, and our CRM is integrated with Lucity. So all of these calls, ‘I need my street plowed,’ ‘I need my salt,’ … once Daupler introduces them into the CRM, they go directly to the Street Department. It saves us so much time.”  
> Luke Folscroft, 311 Coordinator  
> The Unified Government of Wyandotte County and Kansas City, KS