**Event Detection**
Simplify incident documentation
When Daupler AI detects related calls and alarms, it creates a single event. The system continues to capture incoming incident information but prevents additional dispatches. This allows crews to focus on the issue and minimizes paperwork by consolidating related tickets and work orders.
Improve customer communication
Daupler Event Detection enables service providers to easily create automated messages to confirm an incident has been reported and allow customers to opt in for response updates. By minimizing call times and volumes, customer satisfaction is improved and demand on internal resources is reduced.
“From a customer perspective, when they make a call, they want to make sure that the utility is responding to the call. With Daupler, they can receive the most up-to-date information and know that the crew is just down the street.”
– Kevin Howard, General Manager, Berea Municipal Utilities