Create **transparency**

With Daupler Engage, customers can opt in to receive updates about their incident. They will receive a link to their incident report, including the name and photo of the main contact person working their issue. They can also track the progress of their incident just as they would track the status of a delivery.

Enable two-way **communications**

Daupler Engage allows customers to review incident information and add details to better inform response crews. Helpful information from customers may include address corrections, situational updates, and photos of the issue. Some customers even choose to add notes of gratitude, which can boost team morale.

## Daupler Engage

Review the Daupler Engage product sheet to learn more about the benefits of this solution and how it works.

[Download product sheet](https://daupler.com/software/features/daupler-engage#)

“From a customer perspective, when they make a call, they want to make sure that the utility is responding to the call. With Daupler, they can receive the most up to date information and know that the crew is just down the street.”  
– Kevin Howard, General Manager, Berea Municipal Utilities

## Communication that builds trust.

**Building customer trust builds dividends**  
When an issue occurs, customers expect reliable communication with service providers. Investing in customer engagement today offers an exponential return for future event management scenarios.](https://daupler.webflow.io/blog-posts/building-customer-trust) [Learn More  >](https://daupler.webflow.io/blog-posts/building-customer-trust)

**Berea Municipal Utilities on engaging customers**  
Berea Municipal Utilities knows customers want the latest information when they’ve reported an incident. Kevin Howard, General Manager, explains how his team and customers both benefit from Daupler Engage.](https://daupler.com/software/features/daupler-engage#) [Learn More  >](https://daupler.com/software/features/daupler-engage#)

## Discover how Daupler can help increase trust with customers.

[Schedule a demo](https://daupler.com/demo)